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Testimonials

I enjoyed doing the course. It was interesting and I liked the way it was easy and I didn’t have to go to College, as it was all done in my workplace. It helped me develop my job role as I had to learn about aspects I did not know about and things that I hadn’t expected that I needed to learn. I am now progressing to my Advanced Apprenticeship.

Ben Brookes | J T Atkinson & Sons Ltd

The course helped me massively when dealing with customers. It made me consider different ways of coping with problems and work more efficiently. It also made me think of making improvements in my area of work to benefit both the customers and the organisation.

Billy Carroll | Naylor Myers

The course was extremely enjoyable. I did the advanced apprenticeship as a step up from Level 2 and it is greatly rewarding now that I have achieved it. It has encouraged me to continue to progress even further within the company.

Chris Hartley | Naylor Myers

Angie, my assessor, was really helpful and steered me in the right direction. I am keen on pursuing a career in the Navy and I feel that doing this Apprenticeship will certainly help me.

Craig Evans | Jewsons

I enjoyed the course as it certainly helped me dealing with my job, especially with dealing with customer problems. It has helped me deal with things in a logical manner and has given me the confidence to continue learning and training. I am now doing an Accountancy course to extend my skills and knowledge and hopefully help my career progression.

Craig Francos | Jeld Wen Ltd

The course was very helpful. It made me much more confident in my job and made me think more about customer needs and how to adapt to different situations. With these qualifications, I hope it will increase my career prospects.

Danny Simpkin | MKM Building Supplies Ltd

I enjoyed doing the course and I am looking forward to progressing to the advanced level. The training helped me to deal much more effectively with customers and it helped increase my confidence.

Danny Walsh | Local Building Supplies

I deal with customers every day, so the course helped me be more efficient. Customer Service is essential in any job so I feel it will help further my career, whichever direction I take. I enjoyed the format of the course because it fitted round my work and didn’t seem to take up too much of my time.

Emma Franks | Jeld-Wen UK Ltd

I’m really chuffed to have achieved so many certificates. The course has opened my eyes and made me consider how to deal with people more in depth. It’s made me more confident and efficient in my work. It also made me see how vital good communication is in providing good customer service.

Gareth Bibby | C & W Berry Ltd

I found that doing the course made me think much more about dealing with customers and made me look at them with a different eye.

Gary Smith | Naylor Myers

Level Intermediate Apprenticeship – Level 2
Awarding Body

EDI

Qualifications
  • NVQ in Customer Service Level 2
  • Technical Certificate in Customer Service Level 2
  • Functional Skills (Maths and English)
Training and Assessment

Workplace Visits and E-Portfolio

Note: Candidates do not attend college.

Duration Minimum 12 Months
Cost
  • FREE for 16-18 year olds
  • 19 + part funded with employer contribution POA

About the Apprenticeship

The Customer Service Apprenticeship teaches the skills to provide excellent customer service.

Good customer service is key to the success of any business or organisation, so an employee completing this Apprenticeship will be taught to make sure that customers are dealt with in a positive, reliable and professional manner – whether that’s by offering advice, answering questions or handling complaints.

This will be achieved by helping customer service employees understand and value the importance of up-to-date knowledge of their organisation’s products and services, whilst providing them with the tools to be able to communicate with all sorts of people.

The course could include

  • dealing with customers face to face
  • working on a helpdesk or trade counter
  • problem solving
  • identifying and making business  improvements
  • dealing with complaints effectively
  • going the extra mile and making a difference
  • dealing with diverse customers and in diverse situations
  • communicating effectively

Qualifications

An apprentice will achieve a number of recognised qualifications all delivered in the workplace

  • NVQ in Customer Service Level 2
  • Technical Certificate in Customer Service Level 2 (demonstrating knowledge and understanding)
  • Functional Skills (Maths and English)
  • Employment Right and Responsibilities Workbook

Duration

Minimum 12 months

Progression

Progression can include the following:

  • Advanced Apprenticeship – L3 Customer Service
  • Team Leading (ILM Level 2)
  • Management (ILM Level 3)

Dependant on job role and responsibilities

Cost

  • FREE for 16-18 year olds
  • 19 + part funded with employer contribution POA